Do you provide same day service?
We will happily provide same day service if we are in your area and have a big enough opening to complete your job without inconveniencing already scheduled customers.
What geographical area do you cover?
We cover all of Washington DC, parts of Southern Maryland and all of Northern Virginia down to Richmond. If you are in a questionable area, please don't hesitate to call. We have been known to make the occational exception provided scheduling allows.
Do you have a cancelation fee?
Unfortunately we do. We try and provide our customers the most flexible scheduling possible. Last minute cancelations are times that a later customer could have gotten in sooner. All we ask is a 48 hour notice, otherwise there is a $25 cancelation fee. Same day cancelations are $65. Cancelations will be sent a bill and every 30 days it is not paid, a 15% late fee will be added. After the third notice, even non-payment of late fees will be sent to collections. Please be courteous to others as you wish them to be courteous to you.
Do you remove packaging material when you are done?
When we are complete with the assembly, we break down the boxes for you to easily dispose of them and we will place them where you would like in your residence or at your curb if you are in a single family home. If we take debri off the premisses, then there is a nominal fee of $40 for residential. If you are asking about a commercial job, please call for detail or a quote.
Do you deliver?
No, unfortunately, at this time, we do not deliver. Rest assure it is a service we are hoping to provide our customers here in the near future.
What kind of warrenty do you offer?
As always, make sure the items you purchase have a warranty and familiarize yourself with those parameters. We offer a 45 day workmanship warranty. What does that mean? It means that should anything go wrong with the item we put together (not level, screws sticking out, doors/drawers not closing properly, etc), and it has to do with the assembly, then we will come out FREE of charge and fix the problem WE may have caused or missed upon inspection. NOTE: If you move the piece after we assemble, and doors don't align or drawers don’t close, we will happily come out and fix that problem but there will be a trip charge of $65.00. That said, please know where you want an item to go BEFORE assembly and we will happily put it there. We try and catch defects BEFORE assembly so you are informed and have the option of us either still assembling it or not and sometimes we may even assist you in calling the manufacturer to have the defected piece replaced.
Are you licensed, insured and bonded?
The owner of the company and SOME of our contractors hold a Class C contracting license. ALL of our contractors have a minimum of 10 years experience in what we do or they do not go out on a job site or they are accompanied by one of our veterans. AIS, LLC is insured, so should something get damage in your home while completing the job you hired us to do, we will fix or replace it at no cost to you if it is our fault. We are not bonded, but rest assure, your job will be completed in a more then satisfactory way. We have not been in business for 8 years and counting by being shady and unaccountable.
We have tried to address all common questions and concerns here, but if you do not see an answer to your question, please search the site in the box above and/or drop us a line or email and we will be more then happy to get it answered for you.
Will you move boxes or furniture up or down stairs?
We will move almost anything in your home...but not for free. At the time of your appointment, we generally tell you all boxes need to be in the room we are placing the finished piece or at a minimum on the same level of the home. There is NO fee to move boxes we are assembling around on the same level of the house. Already assembled furniture being moved up or down or even on the same level DOES come with a fee. Should you need assistance moving boxes or furniture, please say so at the time your appointment is being made.
What are your hours of opperation?
That is a two part questions.
The contracting teams take appointments between 9 AM and thier last, depending on the job size, at 5PM, Monday through Friday. We will occationally have availability on Saturdays, but it is rare unless it is around the holidays at the end of the year. No appointmens are taken on Sundays.
The office opens at 9AM Monday through Friday and closes at 6PM. Saturday, the office opens at 10AM and closes at 5PM. Sunday, someone is in and out of the office between 10AM and 3PM. The fastest way to get an answer to anything is ALWAY email.
What forms of payment do you accept?
Cash is always welcomed, prefered and accepted.
Checks made out to AIS, LLC or Assembly Installation Services, LLC are welcomed, accedpted and second preference. If a check is returned due to no fault of AIS, there will be a $45 fee in addition to the original amount the check was writen for and you we will no longer accept checks from you. Please write them responsibly.
Credit cards are also welcomed and accepted, all of them. If you are paying with American Express, however, there will be a 3% surcharge added to your total.
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