LAW OFFICES OF XYZ
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A.I.S.
Assembly Installation Services, LLC
P: 540-446-2212 or 703-879-6019      
F: 540-318-5333
Frequently Asked Questions
Q: How do I set up an appointment with your company?
    A: Very simple. Once you know when your furniture is going to be delivered, give us a call at 540-446-
    2212 or 703-879-6019 and we will get you on the books, possibly even the day after delivery, depending
    how far in advanced you are calling us. Our office hours are Monday through Friday 8AM to 7PM.
    Saturday and Sunday 10AM to 6PM. Now if you want us to deliver, this changes the rules a little. It will
    depend on where you are purchasing your merchandise, if they will hold it for us to come get, where we
    are delivering in relation to the store, what we are delivering, etc. If you would like to take advantage of
    our delivery service, it is best if you just give us a call to find out the logistics.

Q: What days of the week can I have my assembly done?
    A: Our regular assembly times are Monday through Saturday and the occasional Sunday for small jobs.
    We only have one hour time blocks, so you are not waiting at home all day for us to get there and our
    first appointment is set between 10 and 11AM. Monday through Friday, depending on the size of the job,
    our last appointment is taken between 5 and 6PM. On Saturdays, again, depending on the size of the job,
    the last appointment is taken between 1 and 2PM

Q: Will the job be done in one day?
    A: Unless otherwise noted at the time of making the appointment, ABSOLUTELY. Smaller jobs will be
    done in a manner of a few hours even.

Q: What is your cancellation policy?
    A: You must call by 8AM the day before your appointment to make any cancellations or rescheduling. If
    you do not, we will regretfully bill you a $25.00 cancellation fee. Please be assured, we do our part in
    trying to avoid this by also calling you the morning before your appointment to confirm. We DO need that
    confirmation, otherwise, not only will we not come out, but we will charge you the $25.00. On the other
    hand, if we do confirm with you and make the trip out and no one is there for us to complete the job, we
    will charge our minimum fee of $95.00 for the wasted trip. If you have ANY questions about this policy,
    PLEASE, DO NOT hesitate to ask.

Q: Will the assemblers move the furniture?
    A: We ask that when you have the furniture delivered or bring it home, that you ask the delivery people
    to place the boxes in the room or just outside the room we will be setting the completed pieces up in. We
    will position it where you want it in said room once we have built it. However, if you do not have the
    space in said room and need to place the boxes elsewhere (garage, storage room, etc.), for a nominal fee,
    the assemblers will move the boxes where needed. Please mention the needed service at the time you
    make the appointment. Also mention if there will be stairs or not.

Q: Is there a minimum assembly fee?
    A: Yes. The minimum assembly fee is $95.00. We do this because we do not charge our customers all
    the added expenses of millage (unless we're delivering) gas, or for the number of people that come out to
    serve you. *Please call for more details on pricing.*

Q: What methods of payment do you accept?
    A: All major credit cards, including debit IF is has the Visa logo on it and personal checks*. If you are a
    commercial company and need to be invoiced, this is something we do offer and will need to be
    discussed at the time of the appointment.**
    * Check Policy: If you write a personal check and it has the misfortune of bouncing, you will be charged an additional $25.00 on top of the amount
    the check was written for and you will not be able to write another checks to us in the future.
    ** Commercial Accounts: Should you elect to be invoiced, payment is due within 30 days. If payment is not received within that time, it will incur
    a 15% late fee for every additional 30 days it is past due.

Q: Do you offer trash removal service?
    A: Yes, we will remove any boxes and debris relating to the job from the premises. For residential
    customers, there is a $40 fee and this service will need to be mentioned at the time the appointment is set
    up. For commercial jobs, please ask about this service over the phone to get a price quote.

Q: Is there a warranty on the assembly work?
    A: Absolutely. We give a 45 day workmanship warranty from the day of assembly. This does not
    supersede the manufacturer's warranty on the product itself. All items are inspected before they are
    assembled to ensure nothing is damaged and if it is, it is brought to your attention and we will assist you
    in ordering a replacement piece. Also, please be reassured that A.I.S. is licensed and insured in addition to
    being members of the BBB.  

Q: What other services do you provide?
    A: We also design and install custom closets, pantries and garage storage, lay laminate flooring and some
    light handyman work. Feel free to look at our Services page for a broader list.

    If there is something that is not covered here and you need it answered, please DO NOT
hesitate to give us a call, even if it is just to ask questions, or shoot us an email. Our priority is
                                                              your satisfaction